This Privacy Policy explains how qo123 collects, uses, stores, shares, and protects your personal information when you use the qo123 platform. We are committed to safeguarding your privacy in full compliance with the Philippine Data Privacy Act of 2012.
Your privacy matters to qo123. This Policy is written in plain English to make it easy to understand. If you have questions about how qo123 handles your personal data, contact our Data Protection Officer at the details in Section 14.
qo123 ("qo123," "we," "us," or "our") operates the online gaming platform accessible at qo123.app and its associated mobile-optimised versions (collectively, the "Platform"). In the course of providing our services to Filipino players, qo123 collects and processes personal information about you.
This Privacy Policy ("Policy") describes what personal data qo123 collects, why we collect it, how we use and protect it, with whom we share it, how long we keep it, and what rights you have over your own data. This Policy applies to all users of the qo123 Platform, including registered players, visitors who browse without registering, and individuals who contact qo123 customer support.
This Policy should be read together with the qo123 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By using the qo123 Platform, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, qo123 is the personal information controller responsible for your personal data processed in connection with the qo123 Platform.
qo123 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with the DPA and this Policy. Contact details for the qo123 DPO are provided in Section 14 of this Policy.
Philippine Data Privacy Act Compliance: qo123 processes personal data in accordance with the general data privacy principles of transparency, legitimate purpose, and proportionality as required by RA 10173 and the National Privacy Commission (NPC).
qo123 collects the following categories of personal data about you:
qo123 collects personal data through the following means:
qo123 processes your personal data for the following purposes and on the following legal bases under the Philippine Data Privacy Act:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your qo123 account agreement) |
| Age verification (21+ compliance) | Legal obligation (PAGCOR regulations) |
| Processing deposits and withdrawals | Performance of contract; legal obligation (AML regulations) |
| KYC identity verification | Legal obligation (RA 9160 Anti-Money Laundering Act) |
| Fraud prevention and security monitoring | Legitimate interest; legal obligation |
| Responsible gaming monitoring and tools | Legal obligation; legitimate interest (player protection) |
| Customer support and dispute resolution | Performance of contract; legitimate interest |
| Sending promotional communications (with consent) | Consent (you may withdraw at any time) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting to PAGCOR and NPC | Legal obligation |
Marketing Communications: qo123 will only send you promotional messages about bonuses, new games, and special offers if you have opted in. You can withdraw your consent and unsubscribe at any time by updating your notification preferences in your qo123 account dashboard or by contacting customer support.
qo123 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances and only to the extent necessary:
qo123 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include KYC and identity verification providers, payment processing partners (GCash, Maya, and banking partners), game software providers, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually required to process your data only on qo123's instructions and to maintain appropriate security measures.
qo123 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory direction. qo123 will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of qo123's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
qo123 may share your data with third parties for purposes not listed above where you have given your explicit prior consent. You may withdraw such consent at any time by contacting the qo123 DPO.
qo123 retains your personal data for as long as your qo123 account is active and for a period thereafter as required by applicable Philippine law and regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, qo123 will securely delete or anonymise your personal data in accordance with NPC-approved data disposal procedures.
qo123 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
Your Responsibility: While qo123 takes all reasonable steps to protect your data, you are responsible for keeping your qo123 login credentials confidential. Never share your password or OTP with anyone — qo123 staff will never ask for your password.
In the event of a personal data breach that is likely to result in serious harm to you, qo123 will notify the NPC within seventy-two (72) hours of becoming aware of the breach and will notify affected players without undue delay, in accordance with RA 10173.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by qo123:
To exercise any of these rights, please contact the qo123 Data Protection Officer using the details in Section 14. qo123 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.
Some rights are subject to limitations where qo123 has overriding legal obligations — for example, qo123 cannot delete transaction records that must be retained under AML regulations, even upon request.
qo123 uses cookies and similar tracking technologies on the qo123 Platform to enhance your experience, maintain your session, and analyse Platform usage. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, security, qo123 login authentication | Session / up to 24 hours |
| Functional | Remembering your language and display preferences on qo123 | Up to 12 months |
| Analytics | Understanding how players use the qo123 Platform to improve features | Up to 13 months |
| Marketing | Delivering relevant qo123 promotions (only with your consent) | Up to 90 days |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the qo123 Platform, including your ability to log in and play games.
The qo123 Platform is strictly intended for individuals aged 21 years and above. qo123 does not knowingly collect personal data from persons under the age of 21. If qo123 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted (subject to any mandatory legal retention obligations), and any funds will be handled in accordance with applicable PAGCOR regulations.
If you are a parent or guardian and believe that a minor has registered for a qo123 account, please contact qo123 customer support immediately via live chat so that we can take prompt action.
⚠️ qo123 is strictly for players aged 21 and above. Gambling is addictive. Know when to stop.
Some of qo123's service providers — including cloud infrastructure and game software providers — may be located outside the Philippines. Where personal data is transferred outside the Philippines, qo123 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or that appropriate contractual safeguards (such as NPC-approved standard contractual clauses) are in place to protect your data.
qo123 will not transfer your personal data to any jurisdiction that does not provide adequate protection without your explicit consent or without the safeguards required by RA 10173.
qo123 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, qo123 will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the qo123 Platform, at least seven (7) days before the changes take effect.
The "Effective Date" at the top of this Policy reflects the date the current version came into force. We encourage you to review this Policy periodically. Your continued use of the qo123 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way qo123 handles your personal data, please contact the qo123 Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.
Your Data, Protected
Privacy is not an afterthought at qo123 — it is built into every layer of the platform.
Every connection to qo123.app is protected by bank-grade SSL encryption. Your personal and payment data is never transmitted in plain text.
qo123 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 and NPC regulations — your rights are protected by law.
qo123 has a dedicated Data Protection Officer overseeing all privacy matters. Reach out anytime at [email protected] with your data concerns.
qo123 never sells, rents, or trades your personal information to third parties for marketing. Your data is used only to operate and improve qo123 services.
qo123 never stores your full GCash, Maya, or bank account details. Payment references are masked and tokenised — your financial data stays private.
Access, correct, or request deletion of your qo123 data at any time. Manage marketing preferences and cookie settings directly from your account dashboard.
⚠️ qo123 is strictly for players aged 21 and above.
Gambling is addictive. Know when to stop.