At qo123, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Filipino player the tools, information, and support they need to stay in control.
qo123 is strictly for players aged 21 and above. If gambling is no longer fun, please use our self-exclusion tools or contact our support team immediately.
Our Commitment
qo123 takes responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the well-being of every Filipino player on our platform. Whether you're spinning slots in Makati, playing bingo in Cebu, or enjoying live casino games from Davao, qo123 is committed to making sure your experience stays positive and within your means.
Gambling is a form of entertainment, not a way to make money or solve financial problems. The house always has an edge over the long run — that's the nature of casino games. qo123 encourages all players to set a budget before they play, treat any winnings as a bonus, and never chase losses. If you find yourself gambling more than you planned, or feeling anxious when you're not playing, it may be time to take a break.
PAGCOR-Aligned Standards: qo123 operates in accordance with the responsible gaming guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary gaming regulatory body in the Philippines.
Strictly enforced on all qo123 accounts
Under Philippine law and PAGCOR regulations, online casino gaming is restricted to individuals aged 21 years and above. qo123 enforces this age restriction through mandatory KYC (Know Your Customer) verification for all registered accounts.
Every qo123 player must submit a valid Philippine government-issued ID during the verification process. Accounts that cannot be verified as belonging to a person aged 21 or above will be immediately closed, and any funds will be handled in accordance with PAGCOR regulations.
If you suspect that a minor has accessed or registered for a qo123 account, please contact our customer support team via live chat immediately so we can take prompt action.
Player Protection Tools
All qo123 responsible gaming tools are available directly from your account dashboard — free, instant, and always accessible.
Set daily, weekly, or monthly deposit limits on your qo123 account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be increased after a 7-day cooling period.
Define the maximum amount you're willing to lose in a given period. Once your loss limit is reached, qo123 will automatically pause your gaming session for the remainder of that period — no exceptions.
Set a session time limit and qo123 will send you a reminder when you've been playing for your chosen duration. It's easy to lose track of time — this tool helps you stay aware.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your qo123 account will be temporarily suspended and you will not be able to log in or place wagers.
If you feel you need a longer break, qo123 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once active, self-exclusion cannot be reversed during the selected period.
qo123 customer support is available around the clock via live chat. If you're concerned about your gambling habits or need help activating any responsible gaming tool, our team is always ready to assist.
How to Access These Tools: Log in to your qo123 account, go to Account Settings, and select "Responsible Gaming." All tools listed above are available there. You can also request activation via the qo123 live chat support team at any time.
Self-Exclusion
Self-exclusion is one of the most powerful responsible gaming tools available on qo123. It allows you to voluntarily block yourself from accessing the qo123 platform for a set period. Once activated, self-exclusion is binding — qo123 will not accept any requests to reverse it during the chosen exclusion period.
During a self-exclusion period, qo123 will also suppress all marketing communications to your registered email and mobile number. Your account balance will be preserved and returned to you upon verified request after the exclusion period ends.
Permanent Self-Exclusion: If you choose permanent self-exclusion, your qo123 account will be closed and you will not be able to re-register. This decision is irreversible.
Visit qo123.app and log in using your registered mobile number and password. Make sure you are on the official qo123 platform before entering your credentials.
Click on your profile icon in the top-right corner of the qo123 dashboard and select "Account Settings" from the dropdown menu.
Inside Account Settings, navigate to the "Responsible Gaming" tab. You will find all available tools here, including deposit limits, loss limits, cooling-off periods, and self-exclusion.
Select your preferred self-exclusion duration: 6 months, 1 year, 3 years, or permanent. Read the confirmation notice carefully, then confirm your choice. The exclusion takes effect immediately.
If you are unable to access your account settings or need immediate assistance, contact the qo123 support team via live chat. Our team can activate self-exclusion on your behalf right away.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or background. qo123 encourages all players to be honest with themselves. If any of the following signs sound familiar, it may be time to seek help or use our responsible gaming tools.
Spending more than you can afford. Gambling with money meant for rent, bills, groceries, or other essential expenses.
Chasing losses. Continuing to play in an attempt to win back money you have already lost, often leading to even bigger losses.
Lying about gambling. Hiding your gambling activity or the amount you spend from family members, friends, or colleagues.
Neglecting responsibilities. Missing work, school, or family obligations because of time or money spent on gambling.
Feeling anxious or irritable when not gambling. Experiencing restlessness, mood swings, or preoccupation with gambling when you are not playing.
Borrowing money to gamble. Taking out loans, borrowing from family or friends, or using credit to fund gambling activity.
Unable to stop. Making repeated unsuccessful attempts to cut back or stop gambling entirely.
Get Help
If you or someone you know is struggling with problem gambling, help is available. qo123 encourages all affected players and their families to reach out for support. You do not have to face this alone.
PAGCOR Responsible Gaming Hotline
Available for Filipino players seeking guidance
PAGCOR operates responsible gaming programmes and support channels for players in the Philippines. Contact PAGCOR directly through their official government channels for confidential assistance.
qo123 Responsible Gaming Support
24/7 live chat — confidential and judgment-free
Our support team is trained to assist players who are concerned about their gambling habits. Reach out via the qo123 live chat at any time — all conversations are confidential.
National Center for Mental Health (NCMH)
Philippines — mental health and addiction support
The NCMH provides mental health services including support for behavioural addictions. Filipino players can contact the NCMH through their official government channels for professional assistance.
Play Smart
Simple habits that keep gaming fun and within your control — whether you're in Manila, Cebu, or anywhere in the Philippines.
Decide how much you can afford to spend before you start playing on qo123. Only use money set aside for entertainment — never funds needed for bills or daily expenses.
Step away from the screen regularly. Use qo123's session time reminders to keep track of how long you've been playing and give yourself time to reset.
If you've hit your loss limit for the day, stop. Chasing losses almost always leads to bigger losses. Accept the result and come back another day with a fresh mindset.
qo123 games are designed for entertainment. The moment gaming stops being enjoyable and starts feeling like an obligation or escape, it's time to take a break.
⚠️ qo123 is strictly for players aged 21 and above.
Gambling is addictive. Know when to stop.